Helpdesk Support Analyst – Retail & eCommerce
Main Duties
The successful candidate will be required to provide support within the Retail business unit ensuring excellent customer service is delivered to Comtec customers.
Main duties:
- To provide 1st line technical support; answering support queries via phone, email and our support desk software.
- To maintain a high degree of customer service for all support queries and adhere to good service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on our support desk software.
- To allocate more complex calls to relevant 2nd level support personnel.
- To lease where required with 3rd party support where problems cannot be resolved in house.
- To provide 2nd level support with technical information about the customers issue.
Essential Skills:
- Excellent communications skills, written and verbal.
- Excellent telephone manner.
- Previous Helpdesk experience.
- Experience of using call logging software.
- Exposure to travel and/or software related firms and industries an advantage.
- A willingness to learn about new technologies essential.
Desirable:
- Leisure travel industry experience preferred, but not essential.
Salary range: Commensurate with experience
Benefits: Pension, private medical, life assurance
Hours: Fulltime 37.5 per wk
Location: Cwmbran
Applications
To apply for this position, please email your CV and a covering letter indicating why you are interested in joining Comtec to hr@comtec-group.com
Comtec Corporate
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Comtec Delivers:
- £4.5Bn in customer sales
- £500m via ecommerce websites
- 70% of UK viewdata traffic
- 50% of UK Agency Mgmt Systems
- 50% of agency selling systems
- 1m ATOL bonded pax per annum