Thomas Cook

Case Study

Thomas Cook Scheduled Business (TCSB) is part of the Thomas Cook group of companies, offering flights, hotels, car hire in 1500 destinations, long haul holidays and city breaks. They help 21000 visitors every day, carrying 88000+ passengers to the US and 18000 passengers to Bangkok every year.

TCSB needed a replacement complaint handling system. We deployed TravelCRM Complaint Handling (from project initiation to go live) in under 3 months.

Our Relationship with Thomas Cook

  • Thomas Cook is one of Comtec’s largest customers
  • Thomas Cook has been a customer since 1997
  • Products deployed: EasySell, TravelCat, TravelConnect, TravelCRM, TravelGateway, TraveLink
  • Thomas Cook use Comtec products for fulfilment of direct passenger and travel agent bookings

Key Successes

  • The project was delivered on time
  • The project was delivered on budget
  • Training was successfully delivered using the “train the Trainer” approach
  • Positive feedback was consistently received from the customer throughout project delivery