TUI TRAVEL

CASE STUDY

TUI are one of the world’s leading leisure and travel companies operating in over 180 countries with more than 30 million customers in 31 key source markets. Their 240 brands are grouped into three sectors: Mainstream, Accommodation & Destinations and Specialist Activity.

Our Relationship with TUI

  • One of Comtec’s top 10 customers
  • Products deployed: Travelink, TravelCRM, TravelGateway, ATOL, RMS
  • Comtec support TUI’s own branch of code/products set
  • Engage in regular bespoke development projects through the full project life-cycle (initiation through to go live) with Professional Service engagement

Key Successes

  • H2 – Next generation Flight Search Project, improving conversion and reducing average handling time
  • New User Interface to improve speed of loading contracts and standardise contract data across properties
  • RMS – A standalone system to perform pricing and discounting on travel components
  • NEO – A new initiative to provide customers with a revolutionary search process. Comtec enabled alternatives, price jumps, absorption and data feeds caching