Comtec Call Centre
Travel CRM call centre uses real time call and data recognition and integrates with your telephony system. Data recognition and screen "popping" provide the call centre user with customer identification, customer history details, up-sell information and customer value data.
Unique CRM Solution
Travel CRM call centre is a really unique product. Refined over many years it integrates with your telephone system using our unique Telpad® application. We have successfully integrated Call Centre Telpad with Genesys systems and Alcatel Omnitouch, standard TAPI and many other phone systems. The advance systems enable CRM Call centre to fully manage the call queues and prioritise customers and travel agent calls based on value indicators. You set the values and Call Centre routes and queues the calls based on a comprehensive set of rules. Rules can be refined on value by company and by product. This means that a customer can be rated "Platinum" for one product and get a priority queue rating and a rating of "Bronze" for another product and a lower queue rating.
TravelCRM Call Centre is integrated with Travelink and can pass customer details through to your reservation system. Why ask your customers for details you already have? Call Centre provides your users with a full customer history. Using this information the clever call centre user can use this information to up-sell and cross sell products and components.
Fully integrated with Skype™, your home workers can now use Travel CRM Call Centre.