Travel CRM CriSys®
Comtec’s CriSys system complements the Travel CRM suite and provides a unique interface and toolkit for customer relations users. With CriSys you can easily manage customer complaints, identify problem resorts, hotels and health and safety issues.
CriSys® - the Travel CRM module for customer relations
CriSys® is the Travel CRM module for customer relations. CriSys handles customer complaints, praise, known problems and all aspects of issue management. Using the CriSys advance toolset you can take a proactive or reactive approach to issue management. Proactive when you want to advise your customers of a known problem using a standard response; and reactive for when you simply want to respond to customer issues.
CriSys has a wealth of functionality enabling you to fully manage customer issues and includes a legal module and refund and recovery processing with direct cheque and voucher printing and automated recovery processing.
Other standard features include:
- document scanning
- email integration for incoming and outgoing emails
- direct integration with booking data
- email alerts for problem hotels
- refunds and recovery processing
- known problems database
- standard paragraphs to use in response letters
- full integration with Microsoft® office
- simple all encompassing interface with customer details available from the one user interface