Powerful Customer Relationship Management for Travel Companies

Since travel is one of the most competitive industries, you really do need a powerful tool which can provide a Single Customer View. Drive customer intelligence to maximise customer retention, convert complaints into opportunities and even respond to customer needs with targeted marketing campaigns.

TravelCRM makes winning customer loyalty part of your daily business operations

Of course you still need to control the complex operations and manage the logistics of getting customers from A to B, but TravelCRM helps to make this process as smooth as possible. TravelCRM is designed to maximise touch point opportunities created by every contact your business makes with the customer, and effectively manage your customer related functions – across your entire organisation. TravelCRM makes your customer intelligence work for you, so that you can focus on cultivating customer loyalty, retaining your customers and improving the efficiency of operations.

TravelCRM integrates with Comtec’s suite of travel software

TravelCRM integrates with Comtec’s suite of travel software

Integrate CRM data into your website using robust API’s to support personalisation. Identify what people book with a similar demographic, monitor search results and provide up-sell options. CAMPAIGN MANAGER Segment your customer database into cells, find likely candidates, minimise churn and target them for your products. Focused marketing to get the best possible response and identify up-sell opportunities. CUSTOMER SERVICE Manage complaints effectively and win back your customers. One of the few touch points is created when a customer complains – efficient incident management helps to retain your customers. Manage response letters, appointments and costs, from one easy to use interface.